＜Upper-Intermediate＞ Lesson No.10
法人顧客との納期交渉 / Delivery Schedule Negotiation with B2B Clients
０．Greetings & Ice-break (2min.)｜挨拶と導入
0-1 Greetings
Let’s practice a short small talk that you can use to greet a business partner and start building a good relationship.
講師との挨拶を兼ねて、ビジネスパートナーと信頼関係を築くための短いスモールトークを練習してみましょう。
[Tips / 会話のヒント]
・Can you hear me clearly?
私の声はクリアに聞こえますか？
・How's your day going so far?
今日はどんな一日でしたか？
・Talk about one small topic (Work, Weather, News, Hometown, Sports event, etc.)
軽い話題について話しましょう（仕事、天気、ニュース、地元、スポーツイベントなど）
0-2 Introduction
In today’s lesson, we’ll learn about the following situation. Have you ever experienced something similar?
本日のレッスンでは以下のようなシチュエーションについて学びます。同様のシチュエーションを経験したことがありますか？
- If you have experience, please tell us what it was like, what was difficult, or what you learned.
経験があれば、どんな内容だったか、難しかったことや学んだことなどを教えて下さい。
- If you don’t have experience, try to imagine yourself handling that situation in English.
What do you think would be challenging?
経験がなければ、英語でその状況に対応しているところを想像してみましょう。どんなことが難しそうですか？
Situation / シチュエーション
Request from client to rearrange delivery schedule.
クライアント企業から納期調整を要求される場面です。
1. Read (2 min)｜型を学ぶ
Let's read the following key sentences aloud!
下記の文章や単語を順番に音読しましょう！
1-1 Basic phrases
１．Let me explain the current situation...（現在の状況を説明させてください...）
２．I understand your situation...（御社の状況は理解しております...）
３．We can expedite your order and deliver...（御社の注文を迅速化して納品できます...）
４．I appreciate your consideration...（ご検討いただきありがとうございます...）
５．We would need your confirmation by...（...までに確認が必要です...）
６．I'll be waiting to hear from you...（ご連絡をお待ちしております...）
７．Please don't hesitate to reach out...（遠慮なくお知らせください...）
1-2 Essential words
１．apologize（謝罪する）
２．inconvenience（ご不便）
３．procure（調達する）
４．accelerate（早める）
５．expedite（迅速化する）
６．prioritize（優先する）
７．consult with（相談する）
８．appreciate（感謝する）
９．accordingly（それに応じて）
１０．hesitate（ためらう）
2. Try (3 min)｜ロールプレイ練習
Let’s practice the role-play.
ロールプレイの練習をしましょう！
Situation / シチュエーション（Reference again）
Request from client to rearrange delivery schedule.
クライアント企業から納期調整を要求される場面です。
👨💼【Teacher / Client】:
Thank you for taking my call. I need to discuss the delivery schedule. We expected the order last week, but it still hasn't arrived. Can you explain what's causing the delay?
（お電話ありがとうございます。納期について話し合う必要があります。先週には届くと思っていたのですが、まだ到着していません。何が遅れの原因なのか説明していただけますか？）
🧑🎓【Student / Sales Representative】:
I apologize for the inconvenience. Let me explain the current situation. First, our production line is operating at full capacity with multiple orders. Second, your order requires special materials that took longer to procure. Under the current schedule, the earliest delivery would be late next week.
（ご不便をおかけして申し訳ございません。現在の状況を説明させてください。第一に、当社の生産ラインは複数の注文で全力稼働しています。第二に、御社の注文には調達に時間がかかる特殊な材料が必要です。現行スケジュールでは、最短でも来週末の納品となります。）
👨💼【Teacher / Client】:
Late next week is too slow for us. We have our own production schedule to maintain. Is there any way you can accelerate the process? We really need this order by early next week.
（来週末では遅すぎます。私たちにも維持すべき生産スケジュールがあります。プロセスを早める方法はありませんか？来週初めまでにこの注文が本当に必要なのです。）
🧑🎓【Student / Sales Representative】:
I understand your situation. We can expedite your order and deliver by early next week if we prioritize it over other clients. However, this would require overtime work and additional logistics costs. The extra charge would be approximately 800 USD. Would that be acceptable for your team?
（御社の状況は理解しております。他のクライアント案件より優先すれば、来週初めまでに納品することは可能です。ただし、これには残業作業と追加の物流費用が必要になります。追加料金はおよそ800 USDになります。御社チームにとってそれは受け入れ可能でしょうか？）
👨💼【Teacher / Client】:
800 USD is significant. I'm not sure I can approve that on my own. I need to consult with my manager about the additional cost. How soon do you need our decision?
（800 USDは大きな金額ですね。私一人ではそれを承認できるかわかりません。追加費用について上司に相談する必要があります。いつまでに決定が必要ですか？）
🧑🎓【Student / Sales Representative】:
I appreciate your consideration. We would need your confirmation by tomorrow afternoon to adjust our production schedule accordingly. If we don't hear from you by then, we'll proceed with the original late-next-week delivery. Please feel free to contact me anytime once you've made your decision.
（ご検討いただきありがとうございます。それに応じて生産スケジュールを調整するため、明日の午後までに確認が必要です。それまでにご連絡がない場合は、当初の来週末納品で進めます。決定されましたら、いつでもお気軽にご連絡ください。）
👨💼【Teacher / Client】:
Understood. I'll discuss this with my manager today and get back to you as soon as possible. Thank you for offering the expedited option.
（承知しました。今日上司と話し合って、できるだけ早くご連絡します。迅速対応のオプションを提示していただきありがとうございます。）
🧑🎓【Student / Sales Representative】:
You're welcome. I'll be waiting to hear from you. If you have any questions in the meantime, please don't hesitate to reach out.
（どういたしまして。ご連絡をお待ちしております。その間に何かご質問があれば、遠慮なくお知らせください。）
👨💼【Teacher / Client】:
I appreciate your flexibility. I'll make sure to contact you by tomorrow afternoon with our final decision.
（柔軟に対応していただき感謝します。明日の午後までに最終決定をご連絡するようにします。）
3. Use (4 min)｜ロールプレイ & 実践（空欄補完）
Let's perform the role-play and fill in the blanks by translating the Japanese into English!
空欄の日本語を英語に訳しながら、ロールプレイを実践してみましょう！
Situation / シチュエーション（Reference again）
Request from client to rearrange delivery schedule.
クライアント企業から納期調整を要求される場面です。
👨💼【Teacher / Client】:
Thank you for taking my call. I need to discuss the delivery schedule. We expected the order last week, but it still hasn't arrived. Can you explain what's causing the delay?
🧑🎓【Student / Sales Representative】:
I ［謝罪する］ for the ［ご不便］. Let me explain the current situation. First, our production line is operating at full capacity with multiple orders. Second, your order requires special materials that took longer to ［調達する］. Under the current schedule, the earliest delivery would be late next week.
👨💼【Teacher / Client】:
Late next week is too slow for us. We have our own production schedule to maintain. Is there any way you can accelerate the process? We really need this order by early next week.
🧑🎓【Student / Sales Representative】:
I understand your situation. We can ［迅速化する］ your order and deliver by early next week if we ［優先する］ it over other clients. However, this would require overtime work and additional logistics costs. The extra charge would be approximately 800 USD. Would that be acceptable for your team?
👨💼【Teacher / Client】:
800 USD is significant. I'm not sure I can approve that on my own. I need to consult with my manager about the additional cost. How soon do you need our decision?
🧑🎓【Student / Sales Representative】:
I ［感謝する］ your consideration. We would need your confirmation by tomorrow afternoon to adjust our production schedule ［それに応じて］. If we don't hear from you by then, we'll proceed with the original late-next-week delivery. Please feel free to contact me anytime once you've made your decision.
👨💼【Teacher / Client】:
Understood. I'll discuss this with my manager today and get back to you as soon as possible. Thank you for offering the expedited option.
🧑🎓【Student / Sales Representative】:
You're welcome. I'll be waiting to hear from you. If you have any questions in the meantime, please don't ［ためらう］ to reach out.
👨💼【Teacher / Client】:
I appreciate your flexibility. I'll make sure to contact you by tomorrow afternoon with our final decision.
4. Challenge (7 min)｜応用実践
Let's perform the role-play and fill in the blanks by translating the Japanese into English!
空欄の日本語を英語に訳しながら、ロールプレイを実践してみましょう！
*Let's practice this part repeatedly until we can speak it smoothly.
このパートはスムーズにスピーキングできるようになるまで繰り返し練習しましょう。
Situation / シチュエーション（Reference again）
Request from client to rearrange delivery schedule.
クライアント企業から納期調整を要求される場面です。
👨💼【Teacher / Client】:
Thank you for taking my call. I need to discuss the delivery schedule. We expected the order last week, but it still hasn't arrived. Can you explain what's causing the delay?
🧑🎓【Student / Sales Representative】:
I apologize for the inconvenience. ［現在の状況を説明させてください。］ First, our production line is operating at full capacity with multiple orders. Second, your order requires special materials that took longer to procure. Under the current schedule, the earliest delivery would be late next week.
👨💼【Teacher / Client】:
Late next week is too slow for us. We have our own production schedule to maintain. Is there any way you can accelerate the process? We really need this order by early next week.
🧑🎓【Student / Sales Representative】:
［御社の状況は理解しております。］ ［他のクライアント案件より優先すれば、来週初めまでに納品することは可能です。］ However, this would require overtime work and additional logistics costs. The extra charge would be approximately 800 USD. Would that be acceptable for your team?
👨💼【Teacher / Client】:
800 USD is significant. I'm not sure I can approve that on my own. I need to consult with my manager about the additional cost. How soon do you need our decision?
🧑🎓【Student / Sales Representative】:
［ご検討いただきありがとうございます。］ We would need your confirmation by tomorrow afternoon to adjust our production schedule accordingly. If we don't hear from you by then, we'll proceed with the original late-next-week delivery. Please feel free to contact me anytime once you've made your decision.
👨💼【Teacher / Client】:
Understood. I'll discuss this with my manager today and get back to you as soon as possible. Thank you for offering the expedited option.
🧑🎓【Student / Sales Representative】:
You're welcome. I'll be waiting to hear from you. If you have any questions in the meantime, please don't hesitate to reach out.
👨💼【Teacher / Client】:
I appreciate your flexibility. I'll make sure to contact you by tomorrow afternoon with our final decision.
\ If you have some extra capacity, give it a try（余力があればやってみましょう）/
5. Real-world application (5 min)｜実務応用
Let's speak freely with the phrases and flow we learned today. If you can, imagine your real job—it makes practice more effective.
本日学習した単語やフレーズ、会話の流れを思い出しながら、自由に話してみましょう。可能であれば、自身の実務を想像しながら話すと効果的です。
Situation / シチュエーション
A client is dissatisfied with a delayed delivery and requests earlier shipment than the current schedule allows.
You explain that the earliest delivery under the current schedule would be late next week, but you can expedite it to early next week if the client accepts additional costs of approximately 800 USD.
クライアントが納期の遅れに不満を持ち、現行スケジュールより早い出荷を求めています。
あなたは現行スケジュールでは最短で来週末になることを説明しますが、クライアントが約800 USDの追加費用を受け入れれば来週初めに迅速化できることを伝えます。
👨💼【Teacher / Client】:
I'm concerned about the delivery delay. Can you offer any solution to speed up the process?
（納期の遅れが心配です。プロセスを早める解決策を提示していただけますか？）
🧑🎓【Student / Your Role】:
(Free Speaking based on today's lesson)
Hints / ヒント
１． Explain the current situation
２． Describe the expedited delivery option
３． Clarify the additional cost required
４． Indicate the decision deadline
※This is not a role-play. Please speak until you finish your thoughts.
このパートはロールプレイ形式ではありません。最後まで通して話してみましょう。
6. Wrap-up (2 min) ｜レッスンの振り返り
Let's review today's lesson with your teacher!
今日のレッスンについて講師と振り返ってみましょう！
6-1 Comments from student
・Good points / 良かったところ・上手くできたところ
・Things to work on / 今後強化したいところ
6-2 Feedback from teacher
・Good points / 良かった点
・Things to work on / 今後の強化ポイント
・What to review / 復習ポイント
*6-3 Questions from student (if any)
Japanese translation（日本語訳）
1. Read (2min)（型を学ぶ）｜基本フレーズ
2. Try (4min)（ロールプレイ練習）｜型を使った練習
Let’s practice the role-play.
ロールプレイの練習をしましょう！
3. Use (7min)｜応用
Let’s perform the role-play and filling in the missing English!
英語を補完しながら、ロールプレイを実践してみましょう！
4. Challenge (7min)｜実践
Let’s perform the role-play and filling in the missing English!
英語を補完しながら、ロールプレイを実践してみましょう！
5. Wrap-up (3min) – レッスンの振り返り
"Let’s review today’s lesson with your teacher!”
「今日のレッスンについて講師と振り返ってみましょう！」
5-1. Comments from Student
- Good points / 良かったところ・上手くできたところ
- Things to work on / 今後強化したいところ
5-2. Feedback from Teacher
- Good points / 良かった点
- Things to work on / 今後の強化ポイント
- What to review / 復習ポイント
5-3. Question from Students (If any)